Shipping & Returns
Our return policy is as follows:
We would be happy to return or exchange any unused item that you are not satisfied with. In the event of a return or exchange, we are unable to credit you for Shipping & Handling fees. In the event of an exchange for another item, there will be an additional S & H fee. All returns require a 10% restocking fee.
We do our best to prevent this, however on the rare occasion you receive a defective item, we would be happy to replace it at no extra shipping cost to you or we will give you a refund.
We deal with a secured server, therefore once the original transaction has been completed, we no longer have access to your credit card information. If you have an outstanding balance on your order, we will again need your credit card information.
Apparel is non-refundable. For apparel returns and refunds store credit will be issued.
We accept Visa, MasterCard, AMEX, Discover, and PayPal
If you are returning an item, we ask that you send it to the address listed below. Please include your receipt/order number along with a note explaining what we can do for you. We also ask that you please return within 14 days of receiving your order. We are unable to accept returns after 14 days.
Feel free to e-mail us or call the shop with any questions/concerns you might have. We are available Monday-Friday, 10:00 A.M.-3:00 P.M. (EST)
We appreciate your business and want to do everything in our power to provide excellent service and make you a raving fan of carrycritters.com!
Shipping Information
All items that are shipped from our manufacturers allows us to offer our customer better pricing. Orders on average take 7 to 10 business days depending on your location and time of order. Larger items can take up to 20 business days. For more detailed tracking information please contact us.
Items will be shipped from our US warehouse or directly from our manufacturers in China and Vietnam depending on demand and availability.
*Due to COVID-19 some orders may experience delays. Once an item is shipped refunds are no longer eligible until the item is returned.
*Although orders average 7-10 days for delivery there will be no guarantee orders will arrive prior to Halloween 2021 if placed after 10/05/2021.
Please contact us for expedited shipping requests!
Cancellations
Order cancellations are accepted within 12 hours of item purchase. After 12 hours your order will have already been processed and shipped. In the event you would like to cancel an order after 12 hours please contact support. If the order has not been processed and shipped a full refund will be submitted. Upon the event, the order has been processed and shipped the customer will have to follow the standard return process shown above.
Damaged Goods
In the event, an item is damaged please contact support within 7 days of arrival. After reviewing the evidence we will come to an agreement of a full refund, partial refund, or a full replacement.
